KEYED INTO A TIME/WORTHLESS WEB FORM:
Spoke with an "Alicia" in Customer Support, since my Moxi box had died. Her thick accent forced me to ask her to repeat questions/statements repeatedly. After it was determined that the box was dead (something I knew when I made the call), she told me that the earliest possible support appointment was a TEN HOUR window four days from now. I know from experience that four hour windows are available. She said that was not the case. I asked to talk to a supervisor; two minutes on hold later, she said the sup. would call me back. I said I would accept that, but that I wanted her name, the supervisor's name ("Santiago"), and a direct callback number if I didn't receive the return call within 30 minutes. She said that there is no direct number. This is not the case. It has been now ONE HOUR since that phone call, and I've been on hold for 12 minutes as I call to downgrade my service. At the end of the year, when I return to my home that is currently being remodeled, I will cancel service altogether and go with satellite....So that's cable TV... I just spent the last few minutes downgrading to the basic cable... and when they sent me transferred me to a new department so that I could cancel my static IP on my high-speed internet account... of course, that office is closed on weekends.
Your service stinks, your customer service stinks, and you all should be ashamed at the way you do business...
GOD I HATE FUCKING CABLE COMPANIES.
We'll be going satellite when we move back into the house. But for the meantime, no cable box and so no dvr and so no rewinding... which is going to mean that football season will be very very sad.
GOD I HATE THIS FUCKING PLACE.
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On a completely unrelated note: dropped by the house yesterday afternoon. They were working on the plumbing in the master bath... really working... we saw one guy's head popping out of a hole in the floor. I guess the communication between Fred and these guys is a little less than complete: these guys thought that the direction shift of the shower was in the master bath, not the hall bath. He seemed pretty exasperated.
I feel your pain, buddy, I feel your pain.
Today's the big garage sale... don't want to hassle with the traffic to check if they're working or not (the Coreys have already left for the home opener of the $UC football season so they can't give us an on-the-block report); maybe we'll cruise by later when we drop off the stupid dead cable box at the Time/Worthless location on our way to Dad's to watch our beloved Bruins open up our season against the Trees of 'furd.
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